Monday, 16 March 2020 19:55

Image:Kulula.com. 

South Africa has declared a national disaster and announced a ban on travel from the worst-affected countries.

In an address to the nation on Sunday, President Cyril Ramaphosa declared a national disaster.

South Africa will revoke nearly 10,000 visas issued this year to people from China and Iran, and visas will now be required for other high-risk countries that had been visa-free, including Italy and the United States.

Kulula.Com Press Release:

Following the confirmation of the Coronavirus (COVID-19) in South Africa, Kulula are monitoring the situation with the relevant industry partners, regulators and health authorities.

The safety and wellbeing of our customers and personnel is always our priority and measures have been put in place to heighten the focus on personal hygiene across the board. Our operations are proceeding as scheduled and customers will be advised, should there be any changes to the schedule.

Can I cancel and get a refund or change my flight ticket owing to Coronavirus?

We understand that travel plans might change, and would therefore like to keep things flexible for our customers. 

Our operations are proceeding as scheduled, and we have not suspended any flights or routes owing to Coronavirus. We will continue to closely monitor the situation and make adjustments to our operations, if required. Should there be any adjustments to our schedule, we will contact customers, using the contact details provided in their flight bookings. We do encourage customers to ensure that we have their correct contact details, so that you can be contacted via SMS and or email. 

Domestic Flights 

Additional levels of flexibility will apply to customers with bookings made up to and including 31 March 2020. If you need to change the travel date on your booking, we are waiving all change fees (a fare difference may apply). This applies to any British Airways (operated by Comair) and kulula.com flights, whether booked directly with us or through a travel agent for travel until 17 May 2020. 

The British Airways (operated by Comair) and kulula.com Contact Centres will assist with flight changes for bookings made up until 13 March 2020, without incurring a change fee (a fare difference may apply), while new bookings made from 14 March 2020, may be changed online. 

If you are flying with kulula.com and need to cancel your flight, we will give you a Travel Bank Credit to the value of that flight which can be used across the kulula.com network up to 12 months from the original date of departure. 

Group Bookings & International Connections 

Customers who have been booked as part of a group of 10 and more, as well as customers holding a ticket for an international flight, scheduled to arrive in South-Africa/Africa and customers travelling from South-Africa/Africa to an international destination, where a connecting British Airways (operated by Comair) or kulula.com flight is part of their journey, will be entitled to a full refund or rebooking/re-routing where the change of booking fee will be waived (a difference in fare may apply). The travel period is valid until 17 May 2020. The refund or rebooking/re-routing will only apply to tickets issued on or before 31 March 2020.