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Tuesday, 02 July 2024 14:43

Standard Bank dismisses claims of a security breach.

By Lehlohonolo Lehana.

Banking Group Standard Bank has confirmed that there has been no breach on its system despite complaints by some of the bank customers on social media. 

Users voiced frustration at their inability to access the banking app or get through to the bank's call centre to report the fraud due to high call volumes.

In a statement at lunchtime on Tuesday, Standard Bank acknowledged having issues with its call centre, but insisted that its systems had not been breached.

"Standard Bank can confirm that there has been no breach of its system. Standard Bank would, however, like to apologise to customers for delayed responses when calling the call centre. This is due to a spike in month-end transactions," the bank said.

The bank advised customers to make use of their banking app or internet banking to manage their cards or report fraud.  

Customers can also visit the Standard Bank's Security Centre for details and tips to help avoid fraud.