The South African Revenue Service (SARS) has noted the dissatisfaction expressed by some taxpayers over technical glitches encountered while trying to submit returns.

SARS acknowledged that while many taxpayers have experienced a smooth service, some may have experienced difficulties with logging in, not receiving one-time pins, the inability to upload supporting documents, data issues impacting filing, including assessments and tax calculator results.

“SARS takes these issues very seriously, and all efforts have been made to resolve them expeditiously and minimise the impact on compliant taxpayers, who want to fulfil their filing obligations,” SARS said in a statement.

SARS has apologised for the inconvenience to the affected taxpayers.