A family from Kwazulu-Natal brought a corpse to an Old Mutual office following a claim dispute after the insurer allegedly failed to pay up.
In a video that has been doing the rounds, two women can be seen picking up the body, in a blue bag.
The women can be heard saying that they only took the body to the branch because the bank “refused” to pay out the funeral claim.
Responding to the incident, Old Mutual said it had actually paid out the funeral claim and could not go into much detail as to what led to the situation. The bank said the claim had to undergo “further assessments”.
“We take note of this incident and would like to assure our customers that claims are assessed on an individual basis and the incident at this branch while isolated is regrettable. While we make every attempt to settle claims as speedily as possible, this specific claim had to undergo further assessments.
“Old Mutual strives to pay claims speedily – 99% of funeral claims are paid within 8 hours once all requirements are met.”
[EXPOSE OLD MUTUAL] Family bring their dead family member after @OldMutualSA refused to pay their policy benefit. Old Mutual’s arrogance is stinking now. What a shame! May the soul of the poor person Rest In Peace. Plz Retweet. pic.twitter.com/Gk2QFQWkoM— White Man Confession (@ConfessionWhite) November 19, 2019
Good evening, this has been most unsettling and we are sympathetic towards the family during this difficult time. We can confirm that the claim was paid. Due to the sensitive nature of this matter, we will continue engaging directly with the family.— Old Mutual SA (@OldMutualSA) November 19, 2019
We take note of this incident and would like to assure our customers that claims are assessed on an individual basis and the incident at this branch whilst isolated is regrettable.— Old Mutual SA (@OldMutualSA) November 19, 2019