Wednesday, 20 November 2019 08:49

A family from Kwazulu-Natal brought a corpse to an Old Mutual office following a claim dispute after the insurer allegedly failed to pay up.

In a video that has been doing the rounds, two women can be seen picking up the body, in a blue bag.

The women can be heard saying that they only took the body to the branch because the bank “refused” to pay out the funeral claim.

Social media users were left in shock and angry with the bank for leaving the family in a position to resort to such actions to be heard.

Responding to the incident, Old Mutual said it had actually paid out the funeral claim and could not go into much detail as to what led to the situation. The bank said the claim had to undergo “further assessments”.

“We take note of this incident and would like to assure our customers that claims are assessed on an individual basis and the incident at this branch while isolated is regrettable. While we make every attempt to settle claims as speedily as possible, this specific claim had to undergo further assessments.

“Old Mutual strives to pay claims speedily – 99% of funeral claims are paid within 8 hours once all requirements are met.”