Saturday, 14 May 2022 11:44

Home Affairs set to roll out bank branches expansion from 1 July 2022.

By Lehlohonolo Lehana.

Many of South Africa's popular banks plan to extend the number of branches where customers can get their smart ID cards or passports, and avoid the chaotic Home Affairs process.

Minister Aaron Motsoaledi said in a parliamentary meeting last year, that the Department of Home Affairs' partnership with banks is planned to extend to 70 branches.

The department is set to roll out its expansion from 1 July 2022.

First National Bank and Standard Bank make up the majority of home affairs supported bank branches while Capitec currently does not offer the service.

Applicants who wish to use their personal bank are required to register on the E-Home Affairs system, book an appointment and then visit the bank to make payment and collect the important documents.

The Department of Home Affairs also plans to expand its own E-services in the next few months to alleviate long queues and reduce strain on the department. The new system allows for clients to make a booking and visit the office on the date and time of the appointment without having to queue.

According to the Department of Home Affairs Annual Report for 2020/2021, the department continues to face common challenges, namely, unstable and uninterruptable network infrastructure, long queues, insufficient and poor office accommodation, and capacity constraints.

The process

According to Standard Bank, the partnership with the Department of Home Affairs allows you to have an appointment, collect and pay for your Smart ID or passport at the bank branch of your choice however, you are still required to visit the Department of Home Affairs website in order to begin the process.

Standard Bank as well as FNB outline similar steps that you need to take to use E-Home Affairs efficiently:

Register and pay

  • Visit the Department of Home Affairs website
  • Select 'eChannel'
  • Complete the registration process and enter your account details
  • Login to your Online Banking profile
  • Approve payment by selecting 'Pay', then 'eFiling.'

Choose a branch and book your appointment

  • Login to your eChannel profile
  • Select a branch
  • Select a time and date for your appointment
  • Print the confirmation page

Visit the branch

  • Visit the branch of your choice at the date and time you have selected
  • Bring your green ID book (or police affidavit in case of lost/stolen ID) when you visit the branch

What to remember

  • Photos will be taken at the branch
  • You will receive an SMS to notify you once the Smart-ID is ready for collection
  • Bring your green ID book along when you collect the Smart-ID

For more information, please see the Department of Home Affairs.