By Lehlohonolo Lehana.
The First National Bank (FNB) customers were left frustrated as the bank’s online systems were down for hours.
FNB sincerely apologises to customers for the limited functionality on our digital channels and some card services. Our IT teams are working hard to restore full functionality on the affected channels,” said the bank in a short statement.
It promised to update customers when its IT teams resolved the issue. The affected systems were still down by 15:30 on Friday.
We sincerely apologise for the limited functionality on our digital channels and some cards. Our IT teams are working hard to urgently restore full functionality on the affected channels. Thank you for your patience.— FNB South Africa (@FNBSA) July 1, 2022
Outages have become a thorn in the side of South African bank customers in the past year, especially on paydays and month-ends when most people can ill-afford to delay payments.
Standard Bank also suffered an outage in May, which impacted its ATMs, point-of-sale, mobile app, internet and credit card transactions.
The bank’s services became partially inaccessible at first and become wholly inaccessible within hours. The outage lasted for six hours.