By Lehlohonolo Lehana.
Capitec says it is still working on returning its banking services online after an outage that has lasted more than 24 hours.
Captec’s digital banking services have been offline with no explanation from the bank as to what is causing the problem.
Its clients have only been able to use their bank cards at ATMS for transactions. All their banking channels have been completely down; this includes the app and online and cellphone banking platforms.
Some Capitec bankers took to social media to complain. Others said they had been unofficially told the system may be back up at 4pm on Friday.
Capitec has a team of technology experts looking into the problem.
“We are absolutely committed to resolving this as soon as possible,” the bank said on its Twitter platform.
While we are experiencing technical issues, here are the channels that work. We are absolutely committed to resolving the issue and have experts who are on it. We sincerely apologise for the inconvenience caused to affected clients. pic.twitter.com/fa2BGIxyMP
— Capitec (@CapitecBankSA) August 5, 2022
Capitec has apologised for the inconvenience.
Over the past two years, South African banking clients have seen repeated bank outages. Absa and FNB clients have been affected, with Standard Bank suffering such severe outages that it was forced to hold a media briefing to apologize.