By Lehlohonolo Lehana.
FlySafair confirmed on Wednesday morning that all flights scheduled for departure were proceeding as planned, providing a sense of normalcy for travellers amid ongoing strike actions by a segment of its pilot workforce.
Last week, FlySafair implemented a reduced flight schedule, effectively managing the effects of the industrial action.
Customers affected by any time changes were notified well in advance via SMS and email using the contact details provided at the time of booking, the airline said in a statement.
“By Tuesday, 22 July, the airline operated 95.2% of its reduced schedule on time, an achievement that reflects the resilience and dedication of FlySafair’s operational teams, who continue to work tirelessly to maintain service stability. The majority of FlySafair’s Pilots are actively at work demonstrating their continued commitment to maintaining the airline’s world-class standards.
“Two of the approximately 120 daily flights operated by the airline will be conducted under a passenger protection agreement with South African Airways.
“Our focus remains on supporting our customers and restoring full operations as quickly as possible. We are immensely grateful to our teams across the business who are going above and beyond to keep our operations running smoothly under challenging circumstances. “Says Kirby Gordon, Chief Marketing Officer at FlySafair.
The airline remains committed to resolving this matter constructively and will continue its engagement with Solidarity through the mediation process led by the Commission for Conciliation, Mediation and Arbitration (CCMA) this afternoon. FlySafair has consistently engaged with both Solidarity and the CCMA throughout this process and continues to do so in good faith, added Gordon.
Customers are encouraged to check their flight status via the “Manage My Booking” tool on flysafair.co.za, or the FlySafair App, and to consult the Travel Updates page for the latest information. Airport teams remain on standby to assist with rebookings, refunds, and alternative arrangements.