By Lehlohonolo Lehana.
Banking Group Standard Bank has confirmed that there has been no breach on its system despite complaints by some of the bank customers on social media.
Users voiced frustration at their inability to access the banking app or get through to the bank’s call centre to report the fraud due to high call volumes.
Standardbank has failed me. R10K gone out of my account due to fraudulent transactions. Debit orders are bouncing. I’ll never trust @StandardBankZA with my information.
— Lindokuhle (@lindokuhle_Vee) July 2, 2024
Please be assured that our team is working tirelessly to mitigate the occurrence of fraud on our clients accounts. In the meanwhile, we ask that you please stop your card on the app and send an email to our fraud team at Reportfraud@standardbank.co.za for urgent assistance.
— Standard Bank ZA (@StandardBankZA) July 2, 2024
In a statement at lunchtime on Tuesday, Standard Bank acknowledged having issues with its call centre, but insisted that its systems had not been breached.
“Standard Bank can confirm that there has been no breach of its system. Standard Bank would, however, like to apologise to customers for delayed responses when calling the call centre. This is due to a spike in month-end transactions,” the bank said.
The bank advised customers to make use of their banking app or internet banking to manage their cards or report fraud.
Customers can also visit the Standard Bank’s Security Centre for details and tips to help avoid fraud.