By Lehlohonolo Lehana.
Ford Motor Company of Southern Africa (FMCSA) has announced a critical safety recall for specific Ford Puma models manufactured between November 2021 and September 2024.
The recall impacts vehicles sold in South Africa, Botswana, Namibia, and Swaziland, and involves serious mechanical issues that could increase the risk of accidents.
According to Ford, the issue involves a fuel line that may rub against a bracket, causing wear over time.
Warning signs drivers may notice include the smell of petrol, visible fuel leaking under the vehicle, or smoke resulting from fuel dripping onto hot engine components.
“FMCSA has commenced a Safety Recall relating to certain Ford Puma vehicles,” the company said, adding that the decision was made following reports of vehicles exhibiting the defect.
To address the problem, Ford is contacting affected customers directly and advising them to make an appointment with their nearest dealer.
The dealer will inspect the vehicle and carry out the necessary repairs. This service will be performed on all affected vehicles at no charge to the customer,” the company said.
“Our commitment, together with our dealer partners, is to provide customers with the highest level of service and support.”
Concerned Ford owners can check whether their vehicle is included in the recall by visiting the company’s official website at www.ford.co.za/owner/recalls and entering their vehicle identification number (VIN). Customers can also contact the Ford Customer Relationship Resolution Centre at 0860 011 022 or email CRC3@ford.com for additional assistance.